Tuesday, July 24, 2012

Great customer service makes all the difference!

I just have to stop in to write a quick little shout out to Kelly's Closet and Diapershops.com for their awesome customer service.  I really haven't had any problems with any diaper or baby product purchases in the past, but I had a great experience yesterday with Kelly's Closet and felt they deserve the recognition.

During my fluff spree (see today's earlier post), I was giddy like a schoolgirl to find the promo code for a free AIO diaper from KC with any $69 purchase.  After sitting there like a mathematician, analyzing the different options and best way to combine my dipes, I made two separate purchases so as to take advantage of the promo code twice (2 time use per customer limit).  As it was a Sunday, I had to wait for the shipping confirmation, but by early Monday morning, I was greeted with those two glorious emails confirming my shipping.

Then, I looked... one of the shipments was sending to the billing address and not the shipping address! I had already gotten the UPS confirmation etc, and immediately feared having to chase down my package later this week, and therefore delay my fluff mail joy! I sent a contact request through kelly's closet's website, but being the super anxious mama I am, I chose to call to try to reach them first.

I was greeted by a very cheery customer service rep, who actually knew who I was (thank you Caller ID!) and told me that she had already caught the package before it went out and changed the label.  Talk about fast, friendly service!

I most definitely would recommend buying through KC or diapershops.com. They have the "Mama" seal of approval :)

1 comment:

  1. Thanks Mama! We do our best and are happy that we could take care of you. ~Calley @DiaperShops